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How credits work, cancel, refunds, content blocks.
Cancels your subscription and permanently deletes your account, projects, and uploads. This cannot be undone.
What we delete immediately: your projects, generated images and videos, reference uploads, chat history, display name, login credentials.
Connector data is deleted too, usually within two hours: Claude and ChatGPT connections, results made through them, and uploads. A pseudonymized record of connector consents and activity (kind and time only) is kept for 5 years.
You own a Team plan. Transfer ownership to a teammate or disband the team first, then try again.
You still have generations in progress. Wait for them to finish, then try again.
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